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Thank you for shopping with Polliam Cosmetics.
Final Sale Policy
Please note that all sales made through our online store are final. We do not accept returns or offer refunds unless the product arrives damaged, defective, or incorrect.
If you have any questions or concerns about your purchase, please contact our customer support team at [email protected] within 14 days of receiving your order. Be sure to include your order number in the subject line and attach any relevant photos so we can assist you promptly.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with clear photos and your order number.
We will not re-ship or replace any item unless you contact us in advance by email to discuss the issue.
Cancellation Policy
Once an order has been placed, it cannot be modified or canceled. Please double-check your shipping details, items, and quantities before completing your purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email protected] .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return.
Returning Items
- You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For more questions about refunds and returns, please contact us at:
[email protected]